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Data Deletion Instructions

Overview

Nujoom, operated by Quantel IO LLC, honors your right to have your personal data deleted. This page explains the three paths you can use, depending on what you want deleted.

1. Remove a single connected platform

To disconnect an individual Instagram, Facebook, LinkedIn, TikTok, Threads, YouTube, X, or Bluesky account without deleting the rest of your Nujoom workspace:

  • Sign in to Nujoom.
  • Go to Publishing → Channels.
  • Click Disconnect next to the connection you want removed.

Disconnecting revokes our stored OAuth credentials, marks the connection inactive, and stops future data ingestion from that account.

2. Remove your Instagram data via Meta

To remove your Instagram/Meta connection and all associated DM data from Nujoom via Meta’s own settings:

  • Open the Meta account center at accounts.meta.com.
  • Go to Apps and websites (or Settings → Business tools → Instagram → Apps and websites).
  • Find Nujoom in the list.
  • Click Remove.

Meta will notify Nujoom via our data-deletion webhook. Within a reasonable window we will delete:

  • your Instagram OAuth tokens;
  • the corresponding platform connection record;
  • DM conversations and messages tied to that connection;
  • DM lead records tied to that connection.

3. Delete your entire Nujoom account

To delete your Nujoom account and all associated workspace data (content, brand information, analytics, DMs, connections, everything):

  • Email privacy@nujoom.ai from the address on your Nujoom account.
  • Use the subject line “Delete my account”.

We will verify your identity and complete deletion within a reasonable period unless longer retention is required by law (see the Privacy Policy for details).

What we cannot delete

The following may be retained for the reasons noted:

  • backup snapshots — until they roll out of their normal retention window;
  • records we are legally required to preserve (e.g. billing, fraud logs);
  • aggregated/anonymized analytics that no longer identify you.

Contact

Questions about a deletion request:
Email: privacy@nujoom.ai
Support: support@nujoom.ai